Refund policy

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
 
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery

Returns can be requested via your customer account. Once requested and approved, you will receive further instructions and a return label via email. You can log in to your customer account using the following link:

https://shopify.com/26907279395/account


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@wearejohny.com.

Sale items (if applicable)
Only regular priced items may be returned, unfortunately sale items cannot be refunded. 

Exchanges (if applicable)

If you received a damaged or defective item, or if you would like to exchange an item for a different size or product, you can submit an exchange request through your customer account, just like you would request a return.

Once your request has been reviewed and approved, you will receive an email with the next steps and, if applicable, a return shipping label.

If you have any questions, please contact us at info@wearejohny.com.

Shipping 

Once your return request has been approved, you will receive an email with all return instructions and a prepaid return shipping label.

A return shipping fee will be deducted from your refund, based on the country from which the item is returned:

  • Belgium: €8
  • The Netherlands: €10
  • Europe: €15
  • Outside Europe: €20

Please note:

  • Original shipping costs are non-refundable.
  • If your order qualified for free shipping, the original shipping cost for your destination will be deducted from your refund.
  • The applicable return shipping fee listed above will also be deducted from your refund.

Please do not send your return before your return request has been approved and you have received the return instructions and shipping label by email.